Responsible gambling
At Wizardo casino, gambling should be treated as entertainment. Betting involves risk, can result in losses, and should never be used as a source of income, a financial solution, or a response to personal problems.
Before playing, you should set a budget, choose a time limit, and accept that stopping is part of responsible use. If gambling stops being enjoyable, causes stress, or makes it difficult to control spending, it is important to stop and seek support.
On this page we present guidance on limits, warning signs, self-exclusion, protection of minors, and external resources. For the full rules of our services, consult the terms and conditions.
How to set limits before playing
Limits should be set before the first bet, when the decision has not yet been influenced by winnings, losses, or the desire to continue. The amount used for gambling should come only from leisure money, after paying essential expenses such as rent, food, bills, savings, and family commitments.
- set a fixed budget for the session;
- only use amounts you can lose without affecting important expenses;
- choose a maximum duration before starting;
- do not increase the budget to try to recover losses;
- take regular breaks, even when the session is going well;
- avoid playing under stress, pressure, tiredness, alcohol, or irritation.
If you lose the planned amount, the session should end. Creating new balance to compensate for losses increases the risk of impulsive decisions and can turn a recreational activity into a financial problem.
Tools to maintain control
At Wizardo casino, we may make control features available through your account or our support. We recommend setting these options early, before any signs of loss of control appear.
| Tool | When to use it | Why it helps |
|---|---|---|
| Deposit limit | Before adding balance or when deposits start to increase. | Helps keep spending within the defined budget. |
| Loss limit | Before the session, setting the maximum amount you accept to lose. | Reduces the risk of continuing to bet after losing the planned amount. |
| Time limit | When there is a tendency for long sessions or losing track of time. | Helps interrupt the session before gambling takes up too much space in daily routine. |
| Temporary break | When there is tiredness, irritation, pressure, or the desire to recover losses. | Creates immediate distance and allows clarity to be regained before making decisions again. |
| Activity history | Weekly or after longer sessions. | Allows identification of repeated deposits, increased playing time, or risk patterns. |
| Self-exclusion | When you can no longer keep to your own limits. | Blocks access to the account for a defined period and helps interrupt the gambling cycle. |
To activate or adjust these options, you can consult your account settings or contact our support at [email protected].
Why you should not chase losses
Chasing losses means continuing to bet, increasing amounts, or making new deposits to try to recover lost money. This behaviour is one of the most important warning signs, because it turns an already defined loss into an emotional decision.
Increasing the bet after losing does not give more control over the result. Each round continues to depend on the game rules and chance, and betting more may only increase the total loss.
The rule should be simple: if the session budget is exhausted, stop. Do not make a new deposit to compensate, do not switch to higher bets, and do not use bonuses or promotions as a reason to continue.
Self-exclusion and account restriction
Self-exclusion should be considered when a normal break is no longer sufficient. It may be useful if you ignore limits, make impulsive deposits, try to recover losses, or feel that gambling is affecting money, routine, relationships, or wellbeing.
To request self-exclusion, contact support with a clear subject line such as "Self-exclusion request". In the message, state that the request is related to responsible gambling, mention the desired period, and inform us whether there are other accounts associated with the same holder.
During the self-exclusion period, access to your account may be blocked and you must not create new accounts or attempt to circumvent the restriction. If there are pending documents, balance, or withdrawals under review, the support team will indicate the next steps in accordance with applicable rules.
Verification and activity monitoring
To protect your account and our services, Wizardo casino may apply verification processes and analysis of certain activity patterns. These controls may include identity verification before withdrawals, payment method validation, and review of unusual transactions.
We may also analyse some operational signals, such as unusual account changes or usage patterns that require review. However, these measures do not replace your responsibility to set limits, monitor spending, and seek help when necessary.
The processing of personal data related to security, verification, and responsible gambling requests is explained in the privacy policy.
Protection of minors
Access to Wizardo casino is permitted only to persons aged at least 18 years or the higher applicable minimum legal age. Minors must not create an account, access our services, use payment methods, or participate in games.
- do not share access credentials with third parties;
- do not leave sessions open on shared devices;
- avoid saving passwords in browsers used by minors;
- protect phones, tablets, and computers with a screen lock;
- do not save payment methods on shared devices;
- use parental control tools when necessary.
It is also important not to present online gambling as a game, a hobby for minors, or an easy way to earn money. In homes with shared devices, separate profiles and strong passwords help reduce the risk of improper access.
Warning signs of risky behaviour
Warning signs may appear gradually. A single sign already warrants attention, but the repetition of several behaviours indicates that you should stop, review limits, and consider external support.
Money
- using money intended for bills, food, rent, or other important expenses;
- making repeated deposits in the same session;
- increasing the bet after losing;
- borrowing money or using credit to gamble.
Time and behaviour
- spending more time on our services than planned;
- promising to stop and continuing to play;
- opening the casino impulsively, without prior intention;
- hiding playing time or deleting signs of activity.
Emotions
- feeling anxiety, guilt, shame, or irritation after playing;
- using gambling to escape stress, sadness, or personal problems;
- feeling frustration when trying to stop;
- remaining focused on recovering previous losses.
Routine and relationships
- losing sleep or postponing tasks because of gambling;
- reducing attention to work, studies, or family;
- arguing with close people because of spending or playing time;
- isolating oneself to continue gambling.
If several signs are familiar, we recommend taking an immediate break and seeking support. A decision made early can prevent more serious financial, emotional, and family consequences.
Support and external resources
Our support can guide requests for limits, breaks, self-exclusion, or account closure. If the situation involves loss of control, this should be stated clearly in the first message so that the request is handled as a responsible gambling matter.
In addition to our support, you can also seek external organisations that offer information, guidance, and emotional support for people affected by gambling.
| Resource | How it can help | Link |
|---|---|---|
| Gambling Therapy | International online support for people affected by gambling problems, including practical guidance and emotional support. | gamblingtherapy.org |
| GamCare | Information, support, and a helpline for players, family members, and those close to people affected by gambling-related harm. | gamcare.org.uk |
| Gamblers Anonymous | Meetings and peer support for people who want to stop gambling or deal with compulsive behaviour. | gamblersanonymous.org |
These resources do not replace medical, psychological counselling, or emergency services when there is serious distress, high debt, or immediate risk. For context about our brand and the structure of our services, also consult the about Wizardo Casino page.
Frequently asked questions about responsible gambling
How do I know if I am losing control over gambling?
An important sign is continuing to play after reaching the defined budget or time limit. You should also pay attention if you hide spending, try to recover losses, or feel anxiety when you cannot play.
How do I set a safe limit?
The limit should be based only on leisure money, after paying essential expenses and setting aside savings. If losing that amount would cause stress, debt, or arguments, the limit is too high.
When should I request self-exclusion?
Self-exclusion should be considered when you can no longer keep to your own limits or when gambling is affecting money, routine, relationships, or wellbeing. The request should be sent to our support with the subject "Self-exclusion request" and a clear explanation.
What should I do if I tried to chase losses?
The first step is to stop the session and not make a new deposit. Then we recommend reviewing limits, taking a break, and considering self-exclusion if this behaviour recurs.
Where can I seek help outside our services?
Organisations such as Gambling Therapy, GamCare, and Gamblers Anonymous offer support, information, and guidance for people affected by gambling problems. If there is intense distress, high debt, or immediate risk, you should seek professional help or emergency services appropriate to your location.