Terms and Conditions

These Terms and Conditions govern access to and use of the services we make available under the Wizardo Casino brand. By creating an account, accessing our services, making deposits, participating in games, or requesting withdrawals, you confirm that you have read, understood, and accept these rules.

These Terms must be read together with promotion rules, bonus conditions, game rules, cookie policy, verification documents, and other conditions applicable to the use of our services.

Warning: gambling involves financial risk and should be used only as a form of entertainment.

Operator and licence

Wizardo Casino services are operated by Tusitier Ltd, an entity registered under the laws of Belize with registration number 000047451. The registered address indicated in the official documents is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

We inform you that Wizardo Casino operates under a licence from the Anjouan Offshore Authority, with Licence no. ALSI-202505043-FI2. This is an international licence, so you must confirm whether you can legally access the services from the jurisdiction where you are located.

Acceptance of Terms

By using our services, you accept these Terms and undertake to comply with them. If you do not agree with any rule, you must stop using the site and the associated services.

Wizardo Casino may update these Terms for legal, technical, operational, commercial, security, or compliance reasons. Continued use of our services after changes may constitute acceptance of the revised version.

Legal requirements and restricted jurisdictions

To use Wizardo Casino, you must be at least 18 years old or the higher applicable legal minimum age in your jurisdiction. Minors may not create an account, deposit, play, or use any Wizardo Casino service.

You must confirm whether online gambling is permitted in the country or region where you are located. Access may be limited by local law, international sanctions, regulatory requirements, or internal risk policies.

We may not accept users from jurisdictions where remote gambling is prohibited, restricted, or considered high risk. Examples may include the United States, United Kingdom, France, Germany, Spain, the Netherlands, Austria, Australia, Belize, Comoros, Iran, North Korea, Myanmar, and other jurisdictions subject to sanctions, prohibitions, or applicable restrictions.

This list may not be exhaustive. If you access from a prohibited location, conceal your real location, or provide incorrect details about your residence, we may refuse registration, block the account, void bets, cancel transactions, withhold winnings, or apply other measures provided for in these Terms.

Your account

Registration

You must provide truthful, complete, and up-to-date information during registration. False, incomplete, or inconsistent data may delay verifications, limit features, prevent withdrawals, or lead to account suspension.

The account must be used only by you as the registered holder. We may request additional confirmation if there are discrepancies between registration data, submitted documents, payment methods, or account activity.

Account security

You are responsible for protecting your access credentials. The password must be kept secure and the account must not be shared with third parties.

Any activity carried out through your account may be attributed to you as the registered holder. If you suspect unauthorised access, an unrecognised change, or misuse, you must contact support as quickly as possible.

Account transfer

It is not permitted to sell, assign, lend, transfer, exchange, or make the account available to another person. It is also not permitted to use documents, personal data, or payment methods belonging to third parties to create an account, deposit, or withdraw funds.

Multiple accounts

We allow only one account per person, and rules related to household, IP address, device, or payment method may also apply, according to our assessment.

Multiple, duplicate, or associated accounts may be suspended or closed. In such cases, we may cancel bonuses, void winnings, refuse withdrawals, and apply other measures provided for in these Terms.

KYC account verification

Wizardo Casino may require identity verification before or during use of the account, especially in situations related to withdrawals, payments, data changes, security reviews, or activity considered sensitive.

When verification is requested, you must complete the process within 14 calendar days of the respective notification. While the process is not complete, certain features, including withdrawals, may be temporarily unavailable.

Documents and information that may be requested include:

a valid identity document;
proof of address;
confirmation or proof of ownership of the payment method used;
bank statement, selfie, video verification, or additional information when necessary;
proof of source of funds in AML control or risk review situations.

Documents must be legible, up to date, genuine, and correspond to the details registered in the account. Verification may be requested at any time, regardless of the transaction history or previous status of the account.

Deposits and payments

To play with real money, you must make a deposit through the methods available in the account. Methods, currencies, limits, and timeframes may vary depending on location, account status, payment provider, verification, and internal rules.

available payment methods may vary by account, region, and currency;
deposits must be made exclusively through methods belonging to the account holder;
third-party payments may be refused, reversed, or subject to review;
transactions may be validated for security, fraud, KYC, or AML reasons;
we may refuse or reverse transactions in cases of suspected fraud, technical error, chargeback, improper payment, or prohibited use.

As a fraud and money laundering prevention measure, a deposit may need to be wagered before withdrawal. In certain cases, a minimum deposit turnover may apply, for example up to 3 times the deposited amount, and Wizardo Casino may reduce this requirement on a case-by-case basis, but not below 1 time. This turnover is separate from any wagering associated with bonuses or promotions.

Withdrawals and verification

The withdrawals you request are subject to internal validation before being approved. Your account may need to be verified, promotional requirements must be met, and the withdrawal method must match the deposit method wherever possible.

A withdrawal may remain pending, be delayed, or be refused when there is:

incomplete KYC verification or pending documents;
account data different from the submitted documents;
unvalidated payment method or one belonging to a third party;
active bonus, pending wagering, or outstanding promotional rules;
deposit turnover not yet completed;
AML review, request for source of funds, or risk analysis;
suspicious activity, multiple accounts, chargeback, or attempted abuse;
dispute, complaint, or transaction under investigation.

Processing times depend on the selected method, verification status, and internal controls applied to the account. We may set withdrawal limits based on the payment method, account level, promotional rules, internal policies, or security requirements.

Refunds

Deposits are, as a rule, final and non-refundable. Refund requests may be assessed only in exceptional circumstances, such as a proven technical error, duplicate transaction, processing failure, or another case subject to our review.

the request must be sent to support with clear information about the transaction;
a refund will not normally be accepted if the deposit or associated bonus has already been used for wagering;
we may request proof documents, identity documents, or proof of ownership of the payment method;
bonuses and associated winnings may be deducted before any eventual refund;
the decision is assessed on a case-by-case basis, in accordance with these Terms and account records.

Bonuses and promotions

We may make available bonuses such as additional balance, free spins, cashback, points, rewards, or other promotional offers. Each promotion has its own rules which must be consulted before activation.

bonuses may be subject to wagering requirements;
bet limits may apply during the use of promotional balance;
winnings from free spins may be converted into promotional balance and subject to additional rules;
validity periods, eligible games, and withdrawal limits may apply;
cancellation of a bonus may remove the promotional value and associated winnings;
each offer must be reviewed under the specific terms of the respective promotion.

Using bonuses implies acceptance of the specific conditions associated with the promotion. Improper use of promotions, prohibited strategies, multiple accounts, or attempts to circumvent rules may result in cancellation of bonuses, voiding of winnings, withholding of funds, and account blocking.

For a commercial explanation of the available offers, consult the bonuses at Wizardo Casino page.

Prohibited activities

We apply control policies to prevent abusive, fraudulent, or non-compliant behaviour. The following practices are prohibited, among others:

creation or use of multiple accounts;
manipulation of games, exploitation of errors, bugs, or technical failures;
collusion between users;
use of bots, scripts, automated software, or prohibited tools;
improper use of bonuses, free spins, promotions, or campaigns;
use of VPN, proxy, or similar methods to conceal location or circumvent restrictions;
third-party payments or use of methods not belonging to the account holder;
abusive chargebacks, improper reversals, or fraudulent payment disputes;
use of another person's account, documents, identity, or data;
attempts to circumvent limits, blocks, self-exclusion, or Wizardo Casino decisions.

In the event of prohibited or suspicious activity, we may suspend the account, block access, void bets, cancel winnings, withhold funds, refuse withdrawals, and report suspicious activity to the competent authorities where applicable.

Liability and functioning of our services

We do not guarantee uninterrupted, error-free, or permanently available operation. Technical failures, delays, maintenance, connection interruptions, system errors, or problems caused by external providers may occur.

In the event of a system error, we may void bets, correct results, adjust balances, reverse payments, or apply other measures necessary to restore the correct account status.

Winnings, payments, or balances resulting from malfunction, bugs, technical errors, software failures, incorrect calculations, or improper payments are not considered valid. You must not exploit known or suspected failures and must report any error to support.

Suspension, closure, and inactive account

You may request account closure at any time through support. Before completing the request, we may verify the balance, pending withdrawals, documents under review, active bonuses, complaints, or other obligations associated with the account.

We may suspend or close accounts in the event of a breach of the Terms and Conditions, suspicious or irregular activity, legal requirements, lack of verification, problematic payments, promotional abuse, or operational and security reasons.

Accounts without activity for a period of more than 6 months may be classified as inactive. In such cases, we may close the account or apply deductions in accordance with the Terms and applicable rules.

Personal data

The processing of personal data related to registration, payments, KYC, security, support, complaints, and responsible gambling is described in the privacy policy. You must consult that document to understand what data may be collected, how it is used, for how long it is retained, and what rights may be available.

Complaints

Complaints about account, payments, withdrawals, games, bonuses, promotions, or Wizardo Casino decisions must be sent to support at [email protected].

To facilitate analysis, the complaint should include:

email or username associated with the account;
approximate date and time of the occurrence;
transaction ID, where applicable;
name of the game, promotion, or bonus involved;
amount in dispute;
clear description of the problem;
screenshots, proof documents, or relevant documents.

We will review the request based on the Terms, account records, transaction history, technical data, and other relevant information. Response time may vary depending on the complexity of the case and the need for additional review.

Responsible gambling

Gambling should be used as a form of entertainment, not as a source of income or a financial solution. You should set time and money limits, avoid chasing losses, and only play with amounts you can lose without affecting personal or family expenses.

We may make available tools such as deposit limits, breaks, account restriction, and self-exclusion. During a self-exclusion period, you must not create new accounts or attempt to circumvent the restriction.

For more detailed guidance on limits, warning signs, and self-exclusion, consult the responsible gambling page.

AML and fraud prevention

Wizardo Casino may apply fraud prevention, money laundering, terrorist financing, bonus abuse, third-party payment, and service misuse prevention procedures.

These procedures may include verification of identity, address, ownership of payment methods, origin of funds, source of income, transaction analysis, activity monitoring, sanctions lists, politically exposed persons, and other risk controls.

When there are suspicions of fraud, inconsistent documents, a pending investigation, or incomplete verification, we may suspend the account, block withdrawals, freeze funds, or withhold amounts for the period necessary for analysis, in accordance with the applicable Terms and requirements.

General provisions

The Terms may be updated when necessary.
Continued use of our services may imply acceptance of changes.
If any provision is found to be invalid, the remaining provisions continue to apply to the extent permitted.
In the event of discrepancy between language versions, the English version prevails.

These Terms constitute the complete agreement between you and Wizardo Casino regarding the use of our services, without prejudice to specific rules on games, payments, promotions, privacy, and responsible gambling.