Privacy Policy
In this Privacy Policy, we explain how Wizardo Casino may collect, use, retain, share, and protect personal data related to the use of our services. This Policy applies to website visitors, registered users, and players who use features such as account, payments, games, KYC verification, support, cookies, and security tools.
By accessing the site, creating an account, or using our services, you acknowledge that your data may be processed in accordance with this Policy, the terms and conditions, and other applicable documents. Some forms of processing are necessary for us to provide the service, comply with legal obligations, protect your account, or respond to your requests.
Data controller
Wizardo Casino services are operated by Tusitier Ltd, an entity registered under the laws of Belize with registration number 000047451. The indicated registered address is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.
We inform you that Wizardo Casino operates under a licence from the Anjouan Offshore Authority, with Licence no. ALSI-202505043-FI2. For requests related to personal data, privacy, or the exercise of rights, you can contact our support at [email protected].
Personal data that may be collected
The data we collect depends on how you interact with our services. Simply browsing the site requires less information than registration, use of a real balance, account verification, withdrawal requests, or contact with support.
| Category | Examples | Main purpose |
|---|---|---|
| Account data | Name, email, phone, date of birth, address, country of residence, username, and password. | Create and manage the account, enable login, communicate with you, and keep information up to date. |
| Identity and KYC data | Identity document, proof of address, selfie, video verification, or additional information requested. | Confirm identity, validate withdrawals, comply with KYC checks, and reduce fraud risks. |
| Payment data | Method used, currency, amount, transaction status, proof documents, and payment method ownership. | Process deposits, withdrawals, refunds, payment validations, and AML checks. |
| Gaming and activity data | Bets, winnings, balance, transaction history, games used, activated promotions, and bonus use. | Provide gaming services, calculate results, manage balance, apply promotional rules, and maintain activity records. |
| Technical data | IP address, device, operating system, browser, session identifiers, access logs, and approximate location. | Maintain security, resolve technical errors, prevent abuse, and improve site functioning. |
| Support data | Messages, complaints, attachments, screenshots, contact history, and details submitted by the user. | Respond to requests, analyse problems, resolve disputes, and maintain service records. |
| Responsible gambling data | Requests for limits, breaks, self-exclusion, account closure, or communications about loss of control. | Apply protective measures, manage restrictions, and support safer use of our services. |
| Risk and fraud data | Login patterns, multiple account signals, payment alerts, document inconsistencies, and unusual activity. | Prevent fraud, promotional abuse, money laundering, third-party payments, and account misuse. |
Missing mandatory data, incorrect information, or inconsistent documents may limit account features, delay verifications, or prevent withdrawals.
Purposes and legal bases
We may process personal data for different purposes. The applicable legal basis depends on the type of data, the feature used, legal obligations, and legitimate interests related to the security and operation of our services.
| Purpose | Data used | Possible legal basis |
|---|---|---|
| Account creation and management | Registration, contact, and access data. | Performance of contract and provision of the requested service. |
| Payments and wallet | Transaction data, payment method, currency, balance, and proof documents. | Performance of contract, legal obligations, and legitimate security interests. |
| KYC and AML | Documents, proof documents, source of funds, payment data, and risk information. | Compliance with legal obligations, fraud prevention, and anti-money laundering. |
| Application of promotional rules | Bonus history, activated campaigns, bets, eligible games, and account activity. | Performance of contract, legitimate interests, and prevention of promotional abuse. |
| Security and abuse prevention | IP, device, login patterns, transactions, documents, and risk signals. | Legitimate interests, protection of our services, and compliance with applicable obligations. |
| Support and complaints | Messages, attachments, account data, transactions, and case history. | Performance of contract, legitimate interests, and defence of rights. |
| Communications and preferences | Email, consents, preferences, and account information. | Consent, legitimate interests, or another applicable basis depending on the channel and legislation. |
| Responsible gambling | Requests for limits, breaks, self-exclusion, blocks, and security communications. | Player protection, legitimate interests, and compliance with security obligations. |
We may also use some data to present relevant information within your account, apply promotion rules, or manage communication preferences. Where applicable, you can disable marketing communications through the available options or by contacting our support.
KYC, AML, and fraud prevention
Wizardo Casino may process personal data to confirm identity, validate payment methods, analyse withdrawals, prevent fraud, and comply with KYC, AML, and account security requirements.
For these purposes, documents such as identification, proof of address, confirmation of the payment method, bank statement, selfie, video verification, or information on the origin of funds may be requested. While verification is incomplete, some operations may be limited.
Automated or manual checks may also be carried out in relation to login patterns, device, approximate location, transactions, related accounts, sanctions, AML risk, bonus abuse, or activity considered unusual.
Data related to responsible gambling
In situations related to responsible gambling, data linked to limits, breaks, self-exclusion, account closure, or messages in which the user indicates loss of control over gambling may be processed.
We use this data to manage the request, apply restrictions, protect the player, and prevent improper access during blocking periods. In cases of self-exclusion, some information may be retained to prevent improper reopening of the account or creation of duplicate accounts during the restriction period.
Cookies and similar technologies
Wizardo Casino may use cookies, session identifiers, and similar technologies to enable login, maintain preferences, reinforce security, analyse technical errors, measure performance, and improve navigation.
- Essential cookies: necessary for login, session, security, and technical functioning of the site.
- Preference cookies: help save user choices, where applicable.
- Analytics cookies: may help us understand performance, errors, and general use of our services.
- Security cookies: may support detection of abuse, suspicious access, or unusual activity.
Disabling cookies may limit site features, including login, preferences, session security, or access to certain areas of the account.
Data sharing
We may share personal data only when necessary to operate our services, comply with legal obligations, process payments, verify identity, prevent fraud, respond to your requests, or protect account security.
| Recipient | Purpose of sharing |
|---|---|
| Payment service providers | Process deposits, withdrawals, refunds, payment method validation, and chargeback prevention. |
| KYC and verification services | Confirm identity, address, payment ownership, and risk associated with the account. |
| Game providers | Operate games, validate sessions, resolve technical errors, and maintain game functionality. |
| Technical providers and hosting | Maintain infrastructure, storage, site availability, security, and problem resolution. |
| Security and fraud tools | Detect abuse, multiple accounts, suspicious payments, unusual activity, and Terms violations. |
| Support and communication | Respond to requests, complaints, technical queries, account matters, and responsible gambling requests. |
| Authorities, regulators, or legal bodies | Comply with legal obligations, respond to official requests, investigate fraud, or report suspicious activity. |
| Professional advisers | Legal support, audit, accounting, compliance, and dispute management. |
Wizardo Casino does not sell personal data to third parties for commercial purposes. Where possible, sharing is limited to what is necessary and subject to appropriate security, confidentiality, and purpose measures.
International data transfers
As we may work with providers, technical partners, payment processors, verification services, and legal entities in different jurisdictions, personal data may be processed or transferred outside the country where you are located.
Such transfers may be necessary to operate the account, process payments, comply with KYC/AML requirements, provide support, prevent fraud, or respond to legal requests. Where applicable, appropriate measures must be used to protect data during transfer and processing.
Data retention
We retain personal data for the period necessary to fulfil the purposes for which it was collected, including account management, payments, support, security, fraud prevention, complaints, responsible gambling, and legal obligations.
Data related to KYC, AML, transactions, and legal obligations may be retained for a minimum period of 5 years, even after account closure. Some data may be retained for longer when necessary for disputes, fraud investigation, defence of rights, audits, legal obligations, or prevention of improper reopening in cases of self-exclusion.
Records associated with the use of promotions, campaigns, bonuses, and activity on online slots may be retained for as long as they are necessary to apply promotional rules, analyse disputes, prevent abuse, and comply with security or audit obligations.
When data is no longer necessary, it may be deleted, anonymised, or retained only in a limited manner, in accordance with the purpose and applicable obligations.
Your rights over personal data
You may have rights related to your personal data, in accordance with applicable legislation. These rights may include access, correction, erasure, restriction of processing, objection, portability, and withdrawal of consent when processing is based on that ground.
To exercise your rights, you must contact our support at [email protected] and clearly explain the request. The message must include the account email and sufficient information to confirm the identity of the holder, when necessary.
Some requests may not be fulfilled immediately or in full when data retention is necessary for legal obligations, KYC/AML, fraud prevention, disputes, account security, compliance with the Terms, or responsible gambling measures.
Data security
At Wizardo Casino, we may apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, misuse, or improper disclosure. These measures may include encryption, access controls, monitoring, activity logs, fraud detection, and limitation of internal access.
No online system is entirely free of risk. You must also protect your account by using a strong password, keeping your email secure, avoiding sharing credentials, not using insecure devices, and logging out on shared computers or mobile phones.
If you suspect unauthorised access, loss of credentials, or account misuse, you must contact our support as quickly as possible.
Contact and complaints
For questions about privacy, data processing, or the exercise of rights, you can contact our support at [email protected]. The request must include the account email, a clear description of the matter, and, when necessary, sufficient information to confirm the identity of the holder.
If you have concerns about the processing of your personal data, you should first contact our support so we can review the case. If you are not satisfied with the response or believe your rights have not been respected, you may lodge a complaint with the competent data protection authority in your jurisdiction.
Changes to this Policy
This Privacy Policy may be updated to reflect changes in services, legal requirements, internal practices, security measures, or providers used. The current version will be available on this page.
When a change is relevant or required by law, we may inform you through the site, by email, or by another appropriate means. Continued use of our services after changes may constitute acceptance of the updated version, where applicable.